Divalto weavy for sales forces is a CRM designed to answer all the problems of service managers and sales representatives, whatever the field of activity of your company.
With divalto weavy FSM, benefit from a software:
1
Optimize your interventions
Elaborate and follow the planned interventions of your sales representatives.
Visualize the resources, skills and elements to plan.
2
Use Divalto weavy from the dispatcher and the Divalto weavy app on the field.
It supports sales representatives in their daily job.
3
Collect information from the field.
Make all the data available to the rest of your team. Your teams are never disconnected, they always remain in contact with the dispatcher.
4
Sync your data on demand.
No need to worry about internet connection.
All the information necessary for a successful intervention is accessible even without a connection.
5
Reliable information that follows you everywhere.
Organizing routes, making appointments, consulting and carrying out interventions…
6
Adopt a simple tool.
Easy to handle, Divalto weavy is designed for everyone. With an ergonomic interface and a clean design, your teams are trained very quickly.
7
Manage all service requests.
Within a single interface, the service manager finds all incoming requests. Customers, on the other hand, have a portal where they can generate purchase orders.
To plan the interventions, the coordinator has a complete view of the agenda of his teams of technicians: planned interventions, pre-planned preventive interventions, holidays and absences, appointments/other activities.
The technician accesses his roadmap from his cellphone or tablet in the field. He visualized his interventions in list mode or on a map.
From their mobile app that can be used in offline mode, technicians can consult the customer information useful for their missions.
Lighten your switchboard by offering your customers a dedicated online space. This secure website allows you to access folder information, as well as to open and track requests.
Whatever their origins, requests for intervention are centralized into a single list to process. The coordinator can thus sort and distribute the interventions according to the different technicians.
Your technicians receive the details of the intervention request transmitted by the office: the type of intervention, the site concerned, the details of the equipment concerned, the parts required, the planning, the operating ranges and the stages of support.
Each intervention ends with the signature of an intervention voucher by the customer. The report is automatically generated based on the data entered, exported in PDF format, sent by email and published on the customer area.
Your technicians load the equipment to be installed, spare parts and consumables into their vehicle. Our app inventories stocks by vehicle to anticipate restocking.
Your technicians can enter their expense accounts from their cellphone, tablet or laptop. They can attach photos of receipts and charge expenses to customers.
Your technicians enter the timesheets as they go along, detailing: the time spent on the road, at the customer’s place, outside intervention and on break.
80 000
users of its software solutions
$37M
in turnover
100
labeled integrator-partners
1250
experts in the ecosystem
We design addictive solutions for our users: their satisfaction is at the center of our decisions. Their needs inspire us, their appreciations stimulate us, their demands motivate us, and it has been the case for 40 years!
“Listening, analyzing, adapting, innovating, capitalizing on our expertise and progressing without destabilizing are the strengths of Divalto. » Jérôme VIREY – President of Divalto
With our CRM, ERP and business solutions in the cloud, we push the customer experience further. We anticipate new needs and integrate them into our products to make life easier for our users and boost their performance.
Our purpose? Bring more performance, simplicity and freedom to companies.
Our solutions are the key to intelligent time management. Reserve a “personal” space free of all constraints to reflect, create, thrive…
WE ARE DIVALTO. This is how we define ourselves as the INSTIGATORS of the present time.
An FSM (Field Service Management) – Definition
An FSM is a business app that can be used on a cellphone, tablet or laptop. It connects with the intervention management software to extract the necessary customer data (contracts, equipment, guarantees) for the technicians.
