logo
advantages

Why Choose divalto weavy FSM?

1

Optimal

Optimize your interventions

Elaborate and follow the planned interventions of your sales representatives.

Visualize the resources, skills and elements to plan.

2

Mobility

Use Divalto weavy from the dispatcher and the Divalto weavy app on the field.

It supports sales representatives in their daily job.

3

Connected

Collect information from the field.

Make all the data available to the rest of your team. Your teams are never disconnected, they always remain in contact with the dispatcher.

4

Responsiveness

Sync your data on demand.

No need to worry about internet connection.

All the information necessary for a successful intervention is accessible even without a connection.

5

Reliable

Reliable information that follows you everywhere.

Organizing routes, making appointments, consulting and carrying out interventions…

6

Intuitive

Adopt a simple tool.

Easy to handle, Divalto weavy is designed for everyone. With an ergonomic interface and a clean design, your teams are trained very quickly.

7

Centralized

Manage all service requests.

Within a single interface, the service manager finds all incoming requests. Customers, on the other hand, have a portal where they can generate purchase orders.

features

Our features

INTERVENTION PLANNING

To plan the interventions, the coordinator has a complete view of the agenda of his teams of technicians: planned interventions, pre-planned preventive interventions, holidays and absences, appointments/other activities.

ROAD OPTIMIZATION

The technician accesses his roadmap from his cellphone or tablet in the field. He visualized his interventions in list mode or on a map.

FIELD CUSTOMER DATA AND CONTRACTS

From their mobile app that can be used in offline mode, technicians can consult the customer information useful for their missions.

CUSTOMER PORTAL

Lighten your switchboard by offering your customers a dedicated online space. This secure website allows you to access folder information, as well as to open and track requests.

MANAGEMENT OF INTERVENTIONS REQUESTS

Whatever their origins, requests for intervention are centralized into a single list to process. The coordinator can thus sort and distribute the interventions according to the different technicians.

INTERVENTION MANAGEMENT

Your technicians receive the details of the intervention request transmitted by the office: the type of intervention, the site concerned, the details of the equipment concerned, the parts required, the planning, the operating ranges and the stages of support.

INTERVENTION VOUCHERS

Each intervention ends with the signature of an intervention voucher by the customer. The report is automatically generated based on the data entered, exported in PDF format, sent by email and published on the customer area.

ON-BOARD STOCK MANAGEMENT

Your technicians load the equipment to be installed, spare parts and consumables into their vehicle. Our app inventories stocks by vehicle to anticipate restocking.

EXPENSE ACCOUNT MANAGEMENT

Your technicians can enter their expense accounts from their cellphone, tablet or laptop. They can attach photos of receipts and charge expenses to customers.

TIME ENTRY

Your technicians enter the timesheets as they go along, detailing: the time spent on the road, at the customer’s place, outside intervention and on break.

Do you have an intervention management project ? Our experts will be happy to assist you

Key figures

80 000

users of its software solutions

$37M

in turnover 

100

labeled integrator-partners

1250

experts in the ecosystem

Divalto alongside companies for 40 years

We design addictive solutions for our users: their satisfaction is at the center of our decisions. Their needs inspire us, their appreciations stimulate us, their demands motivate us, and it has been the case for 40 years!

“Listening, analyzing, adapting, innovating, capitalizing on our expertise and progressing without destabilizing are the strengths of Divalto. » Jérôme VIREY – President of Divalto

our expertise

Discover Divalto software

Divalto infinity ERP software
Take advantage of 100% cloud-based software that supports your business as it grows. Secure, scalable and accessible, our ERP software is the key to more margin and better productivity.
Discover
Logiciel CRM divalto weavy
Simplifiez le quotidien de vos représentants commerciaux grâce à un outil conçu pour la force de vente. Centralisation des données, prise de commande mobile, géoptimisation… Notre CRM est l’outil idéal pour propulser votre croissance.
Discover
Logiciel d’Installation et Maintenance
Gérez l’ensemble de vos interventions, assurez votre facturation et optimisez la planification des représentants des ventes grâce à un logiciel robuste. Notre version applicative permet à vos équipes d’accéder aux informations clients depuis un mobile ou une tablette.
Discover
definition

What is an FSM?

An FSM (Field Service Management) – Definition

An FSM is a business app that can be used on a cellphone, tablet or laptop. It connects with the intervention management software to extract the necessary customer data (contracts, equipment, guarantees) for the technicians.