Divalto field service

ERP Software for Installation, Maintenance, and After-Sales Service Management

Divalto field service is a complete industry-specific solution that combines proven features with artificial intelligence to drive efficiency. It aligns seamlessly with your industry’s processes and adapts to your field operations.

From head office to the field, our field service management solution, enhanced with AI capabilities, is built for specialized service companies in installation, maintenance, and after-sales service management.

A solution built for your industry:

Grow your profit center (installation project management, maintenance contracts, and customer service)
Manage and optimize scheduling across all your service calls
Get a 360° view of your customer and site records

What is it for ? Features Key points

Features

Our software meets your business needs

Manage your third parties and items efficiently

Divalto field service integrates a powerful management of your items as well as your third parties :

Customers, suppliers, prospects, etc;
Partners, distributors, installers, project managers, etc. ;
Articles for new works, services or ephemera.

Automatically integrate product catalogs

Manage the pricing of your products in a variety of ways. With the article database, you can collect data on general tariffs, specific tariff conditions, product characteristics, logistics data or fixed purchase prices. You can also import supplier catalogs.

Simple equipment sales and installation

Model and present your quotations with a business approach. The work library and chaptering will give your offer greater visibility. Once the quote has been accepted, equipment and installation services are automated. Track the operational progress of your projects.

Provide operational and financial visibility

Are you a financial manager who wants to track the progress of your projects? Our business solution provides you with both operational and financial progress reports. Keeping track of progress and invoicing, obtaining invoicing forecasts, and finally easily obtaining the profitability of one or more projects will help you in your management and cash flow.

Manage Your Customer Contracts

Define the characteristics of your contracts to clearly identify the level of coverage and warranty for each customer, site, or piece of equipment.
Our solution automatically generates a forecast of interventions for the entire duration of the commitment.
You can accurately monitor the progress of your maintenance plan.

Schedule Preventive and Corrective Interventions

Our Installation & Maintenance solution helps you optimize your technicians’ working time and the usage of your equipment.
Easily adjust your calendar as needed based on daily operational changes.

Benefit from a 360° View in Offline Mode

Divalto Field Service includes a mobile application with full offline capabilities, ensuring field teams remain productive in all conditions.

Map Your Installed Base in Real Time

Access detailed information on each customer’s installed base in real time.
Technicians can quickly add new assets to a site directly from their mobile device.
Equipment can be located using a serial number, site, or customer reference.

Need maintenance support ? Get in touch with our experts !

A CONCENTRATION OF TECHNOLOGY

Our Service & Maintenance Software in 6 Key Points

Openness

Divalto Field Service is open and compatible with third-party tools (API, IoT, etc.) via Web Services.

Innovation

The solution anticipates future business needs by intelligently integrating emerging technologies while maintaining flexibility and performance.
It simplifies daily operations through features such as digitalization, business intelligence, and smart search engines.

Expertise

Divalto Field Service was developed by our experts to meet your specific needs and expectations.
The solution is perfectly suited to both large enterprises and smaller structures.

ROI

Our vertical solution enables precise operational and financial project tracking.
It refines the management of contracts, interventions, margins, and logistics to ensure a fast ROI.

Collaborative

Divalto Field Service natively includes a customer portal.
Rich and scalable, it extends the ERP’s functionalities to collaborative work, document and web content management (ECM, DMS, CMS), business process digitalization (BPM), internal communication (intranet), external communication (extranet), and enterprise social networks (ESN).

Mobile & TouchScreen

Our field service solution comes with a mobile offline app for tablets, smartphones, and more.
Multi-platform and touch-optimized, it meets the needs of both field sales reps (customer/prospect info, order entry, activity tracking, etc.) and mobile technicians (work orders, service reports, timesheets, etc.).

We answer your questions about our service and maintenance software.

40 years supporting the digital transformation for SMEs

85 000

users of Divalto solutions

54M $ CAD

sales

100

integration partners

1 250

experts in the ecosystem