Divalto weavy is the CRM designed to meet the needs of service managers and sales reps—across all industries and business sectors.
With Divalto weavy FSM, you get a solution that is:
1
Plan and manage your sales reps’ interventions with precision.
Visualize resources, skills, and elements to schedule efficiently.
2
Use Divalto weavy from the dispatcher’s interface or directly in the field via the mobile app.
It supports your sales teams in their day-to-day activities.
3
Collect field data and make it instantly available to your entire team.
Your teams stay continuously connected with the dispatcher—no disruption.
4
Sync your data on demand—no need to worry about internet access.
All essential intervention information is available, even offline.
5
Reliable information, always accessible.
Route planning, appointment scheduling, consultation and execution of interventions—everything follows you, wherever you go.
6
Choose a tool that’s simple and efficient.
Divalto weavy is easy to use, designed for everyone.
With an ergonomic interface and clean design, your teams are up and running in no time.
7
Manage all intervention requests from a single interface.
Service managers can track all incoming demands, while customers can use their own portal to submit service requests or work orders.
To schedule interventions, the coordinator has a full view of the technicians’ calendar: planned visits, preventive maintenance, time off, absences, meetings, and other activities.
Technicians access their schedules from a smartphone or tablet while in the field. They can view their assignments in list format or directly on a map.
Using the mobile app—even offline—technicians can access all relevant customer data and service contracts needed for their tasks
Reduce pressure on your phone support by offering customers a secure online space. Through this web portal, they can access case information, submit requests, and track their status.
No matter the origin, all service requests are centralized in a single queue. The coordinator can then sort and assign tasks to the appropriate technicians.
Technicians receive full intervention details from the office: type of service, site information, equipment involved, required parts, planning, procedures, and task steps.
Each intervention ends with the customer signing a service report. The report is generated automatically based on the entered data, exported as a PDF, emailed, and published in the client portal.
Technicians carry the necessary equipment, spare parts, and consumables in their vehicles. Our app tracks inventory per vehicle to anticipate restocking needs.
Technicians can enter their expense reports from a smartphone, tablet, or laptop. They can attach receipt photos and allocate costs to the appropriate customer accounts.
Technicians log their time as they go, detailing time spent traveling, on-site, between interventions, and during breaks.
85 000
users of Divalto solutions
54M $ CAD
sales
100
integration partners
1 250
experts in the ecosystem
We design solutions that keep users coming back—because their satisfaction drives everything we do. Their needs inspire us, their feedback energizes us, and their expectations push us forward. It’s been that way for 40 years.
“Listening, analyzing, adapting, innovating, building on our expertise, and moving forward without disruption—that’s what sets Divalto apart.”
Jérôme VIREY – President of Divalto
With our cloud-based CRM, ERP, and business solutions, we take the customer experience to the next level. We anticipate emerging needs and embed them into our products—making life easier for users and boosting business performance.
Our mission? To deliver greater performance, simplicity, and freedom for companies.
Our solutions unlock smarter time management—creating space to think, create, and grow without constraints.
WE ARE DIVALTO. This is how we define ourselves: as architects of the present.
An FSM (Field Service Management) – Definition
An FSM is a business app that can be used on a cellphone, tablet or laptop. It connects with the intervention management software to extract the necessary customer data (contracts, equipment, guarantees) for the technicians.
